Course Content
Module 1: Understanding WordPress Troubleshooting – The Diagnostic Mindset
Introduce systematic troubleshooting methods specific to WordPress, focusing on how to think like a troubleshooter and recognize issue categories.
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Module 2: Practical Diagnosis & Quick Fixes – Resolving WordPress Issues
Provide actionable step-by-step instructions to quickly identify and resolve frequent WordPress problems.
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Module 3: Preventative Measures & Maintenance – Sustaining WordPress Health
Teach proactive measures for maintaining site stability, reducing errors, and preventing recurring issues.
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101: The Basics of Website Troubleshooting

Overview Most WordPress failures are preventable. This lesson introduces a set of routine practices that reduce the likelihood of common errors—500s, WSOD, database failures, and lockouts—by maintaining site health proactively. The goal is to minimize emergencies and ensure recovery is fast and reliable when issues do occur.

Why Preventative Troubleshooting Matters Troubleshooting is easier when the site is stable, backed up, and documented. Preventative routines reduce the risk of outages and make recovery faster and safer. They also improve performance and security, reinforcing trust and uptime.

Core Preventative Practices

  1. Update Discipline
    • Always test updates in a staging environment before deploying to production
    • Enable auto-updates for minor and security patches
    • Review changelogs before applying major releases
    • Use version control or snapshot tools to roll back if needed
  2. Backup Strategy
    • Daily database backups
    • Weekly full site backups (files + database)
    • Store backups offsite (cloud storage or dedicated backup service)
    • Test restoration procedures quarterly to ensure integrity
  3. Database Optimization
    • Remove post revisions, spam comments, expired transients
    • Optimize tables monthly using WP-CLI

wp db optimize
  • Monitor database size and query performance using Site Health and hosting tools
  1. Access Hardening
    • Enforce strong passwords and two-factor authentication for all admin accounts
    • Apply least-privilege roles—only give users the access they need
    • Monitor file integrity using the Sucuri plugin or equivalent
    • Restrict access to wp-config.php and sensitive directories via .htaccess or server rules

Routine Maintenance Schedule

Task

Frequency

Tool or Method

Core/plugin/theme updates

Weekly

Staging + WP dashboard

Database optimization

Monthly

WP-CLI or plugin

Backup verification

Quarterly

Restore test from offsite copy

File integrity scan

Weekly

Sucuri plugin

Access audit

Quarterly

User role review + 2FA enforcement

Quick Recap

  • Test updates in staging to prevent 500 errors and plugin conflicts
  • Back up regularly and verify restoration to recover from WSOD or database failures
  • Optimize the database to prevent connection errors and slow queries
  • Harden access controls to avoid 403 errors and unauthorized changes

Key Takeaways

  • Preventative troubleshooting reduces the frequency and severity of incidents
  • Routine updates, backups, and audits build resilience and operational confidence
  • WP-CLI and Site Health are essential tools for maintaining WordPress integrity
  • Access hardening protects against lockouts and privilege escalation